Tracked 3 -5 Day delivery ~ includes Free Returns within the UK
A Swift and Safe Delivery for your complete Peace of Mind. Includes Simple Totally Free Returns and Exchanges – We even provide a printed Postage paid Label. Sent by Royal Mail Tracked 48 Post that includes Full Tracking and delivery updates to your phone or email. (We may occasionally use DPD Courier for larger orders) Aims to deliver in 2 – 3 Working days but Please Allow for Slight Delays Over Bank Holiday Periods
Priority Express Delivery Option Aims to be on your doorstep in 1-2 Working Days. Fully Tracked Delivery by either Royal Mail 24 or DPD Courier. Please nominate a Safe Place if you will not be available to take delivery. Includes Free Returns and Exchanges. Please Allow for Slight Delays Over Bank Holiday Periods. We endeavour to advise of any potential delays in delivery or stock as soon as we can where ever possible.
CLICK AND COLLECT –Collect in StoreÂ
Please Note Collection is only available during Shop Hours. Please wait for your ‘Order Complete’ Confirmation email before Visiting
INTERNATIONAL SHIPPING from £20 using DHL Tracked and Insured Shipping . Simply Select your Country to at the Basket to see the individual cost for your order. We Show Zero Vat Rated prices for overseas orders saving you currently 20% Off prices here in the UK. Your order will therefore be subject to an Import Duty and Tax that will be payable online to DPD just prior to delivery, which reflects taxes collected in your chosen country. These charges vary with the value contents and destination of every parcel so it is not possible to show the value of these costs at the time or ordering, but typically you may be charged by DPD around a further 30% above the base shipping rate already paid to us at the time of ordering. By ordering you are confirming that you are willing to accept these additional local taxes and courier charges to complete delivery. Where the Tax is left unpaid by the customer, the order will be retained by the courier, and we will be unable to accept any responsibility or offer any refund. Please note we regret that we do NOT offer free returns or exchanges for orders placed outside of the UK. Items can be returned at the buyers expense, postage and duty fully paid, for a refund.
Orders placed after 2pm will be processed Next Working Day
No Collections or deliveries Sat/Sun/Bank Holidays.
One Simple flat rate applies to all postcodes including Northern Ireland, Scottish Highlands and Offshore islands. We like to keep everything as customer friendly as possible so if you have any queries please do not hesitate to contact us and we will be more than happy to help
With FREE Returns and Exchanges included with every UK order and delivery starting at just £3.99 we are pleased offer a choice of Reliable Cost effective Delivery Options within the UK
Returns
You can Return any item up to 31 days after delivery for a refund or exchange
Returns are Simple & Free. Included in Every UK Order will be a Pre Paid Self Adhesive Return Label
You can return any item with the exception of Socks/Underwear (due to hygiene reasons)
Sale items may be returned for any reason for a full refund.
Free returns are included with all UK orders where you have selected either our Tracked or Express Shipping options
Please note we are unable to offer exchanges on Sale items.
We only ask that any items returned and unworn and in the same condition as they were sent, suitable for re-sale.
Help
Please contact us if you have any other questions and/or concerns regarding our delivery charges or returns.
You can return any item for a full refund or exchange up to 31 days after delivery. The only exception is Underwear and Socks for purely hygiene reasons, unless of course they are faulty.
We like to keep things as easy and as straightforward as possible, so you can shop with complete confidence.
We offer a no-quibble returns policy if not entirely satisfied with your purchase.
Included in your parcel will be a Pre-printed returns label to make things quick and easy.
Orders sent outside the UK may be returned for a refund at the customer’s own cost. Please note we do not refund any shipping costs.
Simply return any items (excluding Socks/Underwear) you are not 100% satisfied with, and request either a refund or exchange, within 31 days of purchase.
Please note that regret for hygiene reasons we are unable to accept returns of Underwear/Socks.
All items will be checked to ensure they are returned unworn, still have all labels intact, and free of cigarette smoke/pet hair/stains –Â Please note we are unable to refund any items that have been worn or returned in a condition not suitable for general re-sale.
We send out exchange items Post Free within the UK
Sale items may be returned for any reason for a refund, but please note we do not offer exchanges on Sale items.
Please allow up to 14 working days for refunds to reach your account.
Please note we cannot refund the original delivery charge unless goods are returned faulty.
YES! We Offer a Loyalty Reward Scheme. Simply Create an Account by registering your email and address before you shop. The link is in the top right of every page.
It only takes a moment and you will receive an instant £5 Welcome bonus off your first shop. Then earn 1 point per £1 spent. 40 points are worth £1 discount and can be used at any time by clicking on your basket and ‘Redeem my Points’. You can use or all your points, or part redeem as you prefer against any full priced item, or choose to save them up for special treat. Please note points cannot be used to purchase sale items or on special offers
You do not require a physical Loyalty Card to shop online just stay registered as a Georges Customer. Points are credited automatically direct to your account every single time you place an order
Do not forget to also ask about our In-Store Loyalty Reward Scheme next time you visit the shop – whilst not related to the online scheme, it is equally as generous for our regular shop visitors.
Regret we are unable to transfer points between the online and instore schemes as they are not directly linked.
Have you remembered to visit our Sales pages before you leave our website today? These page are updated weekly with New Ends of Ranges, Discontinued Items and Special Offers
YES – We use paypal as a recognised global and extremely trusted and secure card payment processor for your complete peace of mind. You do NOT need a paypal account. Simply click the Paypal Checkout button and you will be directed to a quick pop up box where you can pay Securely by all of your usual credit and debit cards
YES – At Georges The Big Man’s shop Chester we aim to to Keep all items on the website physically in stock here on our own premises for immediate delivery, or available within 1-2 days.
We place orders with our suppliers weekly to keep our own stock topped up and readily available on day to day items such as jean etc
Where Seasonal lines have sold out, or stock items are temporarily out of stock, we aim to update our website old.bigmen.co.uk daily to indicate this and will contact you ASP to advise of any possible delays.
YES! – In response to demand we are trialling opening Wednesdays 10am – 4pm from July 2nd 2025 – Please do come down and see us in person 6 days a week